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Archive for the ‘Basic Design’ Category

Typography Part Deux

Sunday, July 20th, 2008

A few posts ago I wrote about a study that the CNIB did with OCAD in Toronto about type and its readability. I was reading a small article in Step Inside Design this past week called Good (Letter) Works. There is a London, England based firm called Fontsmith who created a custom font for Mencap, a British charity for the learning disabled called PS Me.

Here is a bit from the Step Inside Design article:

“We didn’t want to make something patronizing,” says Jason Smith, FontSmith creative director. “We wanted to make something beautiful that was easy to read.” So FontSmith worked with the client… to conduct a series of focus groups. The designers tested existing fonts to see which held the most appeal (Comic Sans?) and explored several in-progress designs, assessing how width, style, letterspacing and other factors affected readability. Ultimately, larger, rounder letters proved more accessible, and Smith hopes the new font, FS Mencap, becomes a standard in uder-friendly fonts, maybe someday rivaling Arial and Helvetica.”

I find this interesting because, like the CNIB study, it finds that a sans serif face is legible and readable. I would challenge any charity to try testing a serif face (ie: Times New Roman) vs a san serif (ie: Arial or Helvetica) in a letter.

If you decide to test it out, please let me know! And if I can convince one of my clients to try it, I’ll report back.

Should the envelope be plain or should it be BOLD?

Monday, July 7th, 2008

I was reading “The Direct Mail Envelope Quandry” at Direct Creative and if I had a nickel for every time I’ve had this argument with someone… Well, I’d probably have a whole lot of nickles.

The problem I have is that it seems all charities want to (or can only afford to) mail are white #10 envelopes – and ‘lets slap some sort of tagline on it’.

I know I’ve said it before – be appropriate. If you have something inside that will be of some use to your donor, tell them, unless it’s something lumpy – then you don’t need to – they’ll open it any way.

Nothing says “I’m junk mail” more than a #10 with a boring tagline on it.

If you can only mail out a #10 – do something interesting with it. Use a different colour stock, use a first class stamp, use a label, make it closed faced, use some handwriting on it, use 2 windows, don’t (gasp) put anything on it… Some of these ideas will work better in prospecting than with your house file or vicea-versa…

As they say over and over – test it. And then test something else.

I don’t know if the envelope should be plain or if it should be bold, but as I’ve said before, if everyone else is letting their donors eat vanilla – send them chocolate.

Speaking of chocolate, I received this envelope the other day – talk about standing out. I had no idea what the American Power Conversion was but I was definitely going to open this thing.

And I promise this will be the last post about #10’s I do for a while!

Next week:

I have a special mid week blog planned. I was invited to be a part of a special Post2Post Book Tour hosted by Idea Sandbox. I will be interviewing the authour of “Jack’s Notebook”, Gregg Fraley.

The tour will be as follows:

Site: Education Innovation by Rob Jacobs – Monday, July 14

The Naked Idea by John Lepp (that’s me!) Tuesday, July 15

Marketing Fresh Peel by Chris Wilson Wednesday, July 16

Innoblog Thursday, July 17

The Brand Chef by Andrew Clark Friday, July 18

Hope you will join me for that.

Typography

Monday, June 23rd, 2008

As a designer and communicator, I love looking at type. If I had to choose between visiting a BMW showroom and caressing the curves of their latest vehicle or going online and oogling the most recent releases of type from the foundaries, I would choose option 2 every time.

Typography can be very human. It can be boring or expressive, slim or over weight, quiet or loud, sensual or rigid, male or female… I think you get the point. Knowing these things, and knowing the sorts of visual clues to look for when you are looking at type, helps you correctly identify which type face would be the best for whatever you are doing.

I was reading a post over at The Happy Donor about Type and Layout Tricks. Dan Shaw discusses some of the finer points of one of my favourite books, “Type & Layout: Are You Communicating or Just Making Pretty Shapes” by Colin Wheildon.

We almost all know that letters should be set in serif type, like a Times New Roman and headlines should be set in a sans serif, like a Verdana or Helvetica. But are we sure?

I have tried to convince a few charities to test that. Usually with little success. “What would be the point of that? We all know serif is the GOLDEN rule!”

First things first – test it. You might be surprised what your donors like. Maybe it will be serif, maybe not. Test doing a large print version (ala Readers Digest) of your letter. Try using different fonts.

Test, test, test and you will learn, learn, learn!!!

I will leave you with this. A few years ago, the CNIB (Canadian Institute for the Blind) teamed up with The Ontario College of Art and Design to do a little more current research into how we read type, what works and what doesn’t. You can download a copy of their findings by clicking here if you want. But to nutshell it for you, they found that typefaces like Verdana and Arial can be more readable than a Times New Roman. And for people with low vision require at least a 16pt to 18pt type size for maximum readablilty.

When was the last time you mailed a letter using a 16pt Helvetica to your donors? Never? I suggest you take a look at the report and then test, test, test… your donors will thank you for it.

In the defence of creative fundraising

Wednesday, June 18th, 2008

Art directors and designers who do work tend to get slammed a lot. Heck – God knows I’ve slammed a few right here in this blog. But today I came across a post that I felt just missed the mark a little. Paul Jones over at Cause Related Marketing writes about an ad for the United Nations World food Programme. The blog post is entitled “Keep Artsy Creative Directors Away from Your Cause-Related Marketing Campaigns“. So of course I am interested. Here is the ad that Paul writes about.

You can read Paul’s thoughts over at his blog but to nutshell them for you, he feels that the agency in charge of the creative for this ad completely missed the mark by using a black and white picture and a red cup.

“In every test of preferences (outside of the canyons of Manhattan), people say they want to see color images.

The only people that don’t prefer color are me and artsy-fartsy creative directors who can’t set aside their own creative biases long enough to think about what the intended audiences favor.

That isn’t the only problem with this ad from the May 19, 2008 issue of Time magazine.

The agency tried to make up for the lack of color in the photo by adding the red cup. But the red cup is a marketing conceit. The cups the WFP feeds people with aren’t red. Neither is the food the WFP distributes. The WFP doesn’t pass around a red cup when it’s fundraising. Donors don’t get a red cup as a premium when they make some kind of donation.

The red cup is, in the main, a way to introduce color into a campaign that should have had it from the start.

Of course, I would like to offer a alternative point of view.

This “artsy” visual quickly communicates that Drew Barrymore through her support is a part of helping feed children every day. The black and white/sepia image puts everyone on a even keel – we are all in this together… This type of design approach also will help separate this ad from the other 45 pages of full colour ads that would quickly get glanced over.

The red cup joins the two sides together – as well as draws your focus into the image and makes you look closely at the image. It also works well with the red headline and logo for the campaign. In fact, my only critique is that is alienates potential donors by not including them.

What do you think? Artsy Fartsy or Effective?

What is a “Creative Brief”?

Monday, June 16th, 2008

I got an email the other week from a client which basically said, “Remember that project we talked about for a few minutes back in February? Please go ahead and produce some “ideas” for me.”

Well – I guess the good news is that I am being offered a new job to work on. The bad news is, I now have to throw the ball back into the court of the client – a ball they more often than not – do not want.

I think some people think creative briefs are scary. They aren’t!

I think some people think creative briefs have to have all the answers. They don’t!

I think some people think creative briefs are hard to create. They are! And they should be!

The creative brief should be: brief, creative, direct, on brand, informative and inspiring! Like a very wise consultant once told me, “if my brief is boring why should I expect anything but boring creative?”

There a number of great resources out there for writing a brief and creative – creative brief. I particularly enjoyed Ted Grigg’s ‘Seven Essentials of the Direct Marketing Brief‘.

Remember that the road to great and inspiring creative from your creative team starts from a great and inspiring creative brief.

A week of mail…

Monday, June 9th, 2008

For those of you who visit, I have mentioned my mother-in-law before. She is very much a typical Canadian donor – the target audience of almost every direct mail package produced. Every time she comes for a visit, she brings me her stack of mail which I eagerly tear through learning all sorts of things… Take a look at a week of mail…

This display is a bit different in that there are only a dozen white #10’s. Usually they are almost all white #10’s. I’ve also learned that Covenant House is on to something. I don’t think I’ve ever seen a white #10 package from them.

Steve Thomas always said you know something is working if you will see it again and again. So I would have to make an educated guess that Covenant House knows that if they produce anything EXCEPT for a white #10 envelope package, their results will be pretty good.

The other ‘learning’ here is really how much the mail all looks the same. Logo in left corner, address window, indicia, tagline…

A golden rule of marketing is in order to stand out from the competition, is to do the opposite of what they are. And in our market right now, it is safe to say the majority of charities are all mailing white #10’s all year long.

So here’s a free tip: Don’t!