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Archive for the ‘branding’ Category

The Visual Language

Monday, June 15th, 2009

In the past few weeks I’ve written about effective design and what branding really is.

I was flipping through an old issue of Advancing Philanthropy (I’m a little behind on my reading!) when I came across a great side bar article called “Your Campaign’s Visual Messages” by Edward Fierro.

He reminded me that the visual language/message is the design. You have the words and you have the design. The design can be determined and driven by a graphical or visual identity – commonly and incorrectly referred to (by some) as your “brand”.

I strongly suggest that having even a simple graphic identity helps define who you are as an organization. The guide could/should contain your logo, colour scheme and typography (fonts). It may also contain types of images that are appropriate for your charity, different versions and formats of your logo, design templates for certain materials like letterhead and brochures and anything else that will help anyone creating a message on behalf of your organization stay consistent in your design.

Fierro writes, “The visual language is particularly useful in developing campaign communications because it offers opportunities to define both an institution and a cause and is ideal for making the many parts of a fundraising program easily understood as practical and emotional messages. In concert with written and spoken campaign material, graphic identity provides the structure, familiarity and navigation needed by the target audience.

He goes on to point out that your graphic identity creates recognition and is memorable in ways that the written word is not. It also helps build confidence and loyalty.

Your well thought out graphical identity will help you with that.

You should expect, no matter how large or small your charity is, that your designer or agency provide you with some bare bones identity guide as part of your new logo design.

And with that guide in hand, it will help you define your visual language for all of your marketing materials.

Back to brand basics…

Sunday, March 29th, 2009

Another week, another discussion about how a design has been refused because it isn’t “on brand” enough. Are you serious?

‘But I used your pantone colour’, I sputtered. ‘The font is typeset according to your guidelines’, I pleaded. Nope.

Brand police  – 1. John – 0.

People, this madness must stop.

If you are an E.D., or work at a charity in a senior position, take a seat, grab a coffee and let’s have a little chat about Branding shall we?

First – this is important – if you have a branding or marketing manager whose job it is to give the thumbs up or down to any design and communication piece that crosses your desk – I have good news. You don’t really need them. Sorry.

Branding is not rocket science. Branding is not something you need a degree for. Branding should not be confusing.

Your brand is what you are to your donors. It’s how your donors perceive you. That’s your brand. That’s it.

Two – There are “branding agencies” who will spend a lot of your (and your donors) money – to do focus groups, to design hundreds of logo concepts, straplines, gorgeous design standard manuals, letterheads, big, pompous statements about how your charity is the leader in this and that and you do all of these amazing things… they will hire photographers and shoot gorgeous images for your manuals and reports, they will dictate how to use this special little font that no one has heard of before and how you have to use this or it will all fall apart and then, the glorious day will arrive and they will come to you, sporting the biggest smiles ever and present to you (queue the angels) your BRAND. OOOOoooooooo…

Then, you will have to go out and hire a “brand manager”. Someone who has gone to university and studied marketing and understands how this “brand” works and then can lead you through every communications challenge and when they need to can retrieve the coveted “Brand Book” from the vault to show you why you, your designer and writer are wrong and why you are so off your “brand” you should get a quick slap.

Ok. Maybe I’m going a little far (but somehow I don’t really think I am).

Print this off in 72 pt Times New Roman and hang it by your desk.

Your brand is how your donors perceive you.

People get confused and think these almighty tomes produced by specialized agencies that contain fonts and colours and templates that no one uses with fancy words are your brand. Nope. Sorry.

Your brand is how your donors perceive you.

Ask your donors what your brand is – they probably don’t even care. What they will say is, “Can you tell me what you did with my $100?” “Thank you for calling me the other day to say thanks for the donation.” “What are your goals this year and how can I help?” “That letter that came last week really moved me and reminded me why I support you.” “Every time I call, I find people so helpful.”

Ask yourself about some of the charities or companies you support. What is the brand of Bell Canada? Air Canada? The Canadian Government? Greenpeace? Amnesty International? What is the brand to you? What do you think about them? Do you even know what FONT Air Canada uses? Do you care?

Jen Love who wrote here last week gave me a great quote that I like to use. Basically she says that any work (design, writing, strategy) that we do starts with a donor centered approach. We put the donor in the centre of every thought we have. Is it good for them? Does it tell them what they need to know? Does it ask them to do something? Have we touched their heart? Have we said thanks?

Your brand is how your donors perceive you.

I’ve said it before. It’s not your font. It’s not your PMS colours. It’s not about your wordy mission statement that you need to read 10 times just to understand what the heck it means.

It’s how you talk to your donors, how you answer the phones, how you spend their donations, the way you make them feel when they are thanked, how easy it is for them to access you and how they describe you.

For a little extra reading, you should also check out Jeff Brooks post on Is your brand real or ideal.

Why logos don’t cost $50 – Part Two

Monday, March 9th, 2009

Last week I launched into a – was it a rant? – about logo design and why the process of designing a logo or maybe a whole brand does not come cheap. Like all the good things in life, you get what you pay for.

If the brief or objective was clear and I’ve done my research properly and have actually put some real solid thought into my concepts, I should be in front of you presenting 2-4 black logo concepts and hopefully, after I’ve gone through them with you, you will say – “this is going to be a difficult choice”. And it so it may seem once you first see them, but once we talk them through a bit more, and get a chance to sleep on it – there tends to be a clear winner. One that really stands out to you.

My absolute worse case scenerio are the words “let me show this to my board.” Then I know I am in deep trouble. At the risk of going into a side rant about boards of directors, there is a reason why some of my colleagues offer discounts to their discounts to NOT involve your board. Simply, if you have a board of 3 people or more, that is 3 or more totally different needs, perspectives, bias’s, ideas, etc that are now going to weight in on these poor little logos  – and they will not stand a chance. “Can we…?, Can you…? What if ‘we’…? Why don’t you…?” etc, etc. Bye bye all those hours of time, effort and money – welcome to Compromiseville, second stop, Dullsville… Ok, ok… maybe I’m being a little tough. Bottom line is – you know what they say about opinions – everyone has one and every one will be different.

So, hopefully we’ve declared a clear winner in our concepts! Hoorary!

The next challenge comes with some final art direction and looking at colour combinations.

Usually when developing concepts, I am just trying to get an idea to work. I’m not worrying about the spaces between the type, how the ascenders look, is the leading too tight. I just want the idea to come through. But now is the chance and time to art direct the logo to visual perfection.

Type is a funny thing. In the old days they used to use wood or metal type (some places still do!) and they could control the amount of space between the letters (kerning) or between the lines (leading). The type or fonts we use on our computer are set at a typeface default and a professional will take the type to correct these defaults to make sure each letter dances well with the letters next to it. This kind of teaking can make a massive difference in how the logo looks.

Once the type is cleaned up and looks just the way I want it, I might look at cleaning up any visual I might have used. I try to keep visuals very simple in their shapes and level of detail. Anything can look good when it blown up to fit on your monitor but how does it look when it is printed 0.5″ x 0.5″ in a local newspaper that is using a LPI (lines per inch) of 75? You need to remember that as you work through the logo. That skinny serif or gorgeously detailed illustration is NOT going to cut it and the print guys will want some blood – especially if you try to use it reversed out of a solid tone.

So the type is great, the visual is all cleaned up – it all works. Do a double check and print it off very tiny and very large. Put it up on the wall and look at it from 15 feet away. Turn it upside down and backwards – are there any spaces that don’t look right? Some part of the the type which just stands up like a piece of hair that won’t lay flat? Does it look like a black blob? Make sure it works. And if it does, then we can start to think about and work with – hoorary! – colour.

For charities, I present the final logo as a black only version. If this logo looks amazing in black – then adding colour will be like adding a piece of parsley to a plate. It’s a garnish. Important but not necessary.

I present a black version, a one colour version, a two colour version and a four colour version (a cmyk variation using the spot colours for reference). I also design some reversed out logos using the same spot colours.

I have mentioned this before. For your one colour and two colour versions, please make sure that the designer, or you- if you are the designer, have used a dominant spot colour. Because if I have to work with your gorgeously designed logo and you used PMS 1215 and 7486 – someone is going to pay. Use at least one dominant colour. Always and forever.

I present final logo ideas to the client and upon the approving nod of the head, send all versions that the client will ever need in a electronic file. As a client, you should be asking for your logo saved in a few formats and for both platforms. An Illustrator eps file with all type concerted to outlines – a black verison, one colour and two colour variations (and cmyk), as well as any reversed out options. You should be getting all of those versions saved a rgb jpgs and tifs as well. You should know the name of the font that was used and should get a final pdf of the final variations. I include my name, font and pms information on my illsutrator files so the next designer will not have to guess if the client does not know.

If you, the client has asked for it, I may even design you a styleguide that shows you all of the ways a designer can use your logo (and also the ways they cannot), but may design up some templates for you to use as reference for business cards, letterhead, envelopes, powerpoint presentations, advertisments, websites and so on.

I am hoping that if I’ve been hired to do this very important job with you, that we can discuss managing and designing the other sorts of brand support materials you will want and need.

I hope this explains why a logo (designed by any professional) will not cost you $50 or less. Our processes may differ, but most designers are following a similiar route to give you a clean, professional, creative and thoughful logo to represent your organization.

I know what you are thinking – ’so what does this cost’? And my first question for you is – what is your budget? I won’t speak for all designers, but please don’t call me if you answer is “$50!”.

Logo of the Month

Monday, January 26th, 2009

I had wanted to make this a monthly post because really – what could be easier than posting someone else’s work that you can either critique or rave about and just be done with it?

To be frank, the main problem is that I really don’t see logos for non profits that I like very much. Logo’s don’t need to cost a lot, they just need someone to think about that they are doing and be appropriate and relevant to the charity. (And by the way, I don’t care what anyone says, but a logo designed by your board is NEVER going to be a good thing.)

So let’s take a look at the pro’s and con’s of my logo of the month.

At first glance, I really like it. It is simple, memorable, and would reproduce well at small and large sizes. The type face is a contemporary sanserif called Bree which is notable for it’s stylized characters. But when I started to really look at it as a communicator and designer, it started to lose it’s shine.

The use of emoticons. Are we there? If this is a logo for a charity whose demographic is younger – it would be fine. But I’m not sure my dad would get this (no offense dad!).

The actual mark. Obviously this is a logo designed by a designer who wanted to make a cool logo but I think they didn’t do their homework. Being schizophrenic does not mean you are happy and maybe sad at the same time, or you two people at once – it’s about the distortion of a person’s reality. This mark does not speak to that. It plays on a common misconception about what schizophrenia is.

The type face. I do like it – but ideally – the type face should say as much about the charity as the mark does. But with a few little tweaks, it could have gone much further.

Agree? Disagree?

I welcome you to send me some of your favourite logos for consideration for Logo of the Month.

Epiphany!

Monday, November 17th, 2008

Last year, I was approached by Cheryl Breukelman and Simon Geoghegan of CBA Coaching to help them rebrand their coaching company. As I’ve blogged before, I had already been working with Simon to help me redefine and express what Idea Design does, more clearly.

I approached good friend and colleague Dan Banko to assist me in this exercise. Dan has a lot more experience in rebranding exercises and him and I like to work together whenever we get the chance.

We had a number of meetings with Cheryl and Simon to determine what they wanted out of this rebrand.

Ultimately, Dan and I came up with a list of about 30 potenial names for their new company which we shortlisted down to 4.

Cheryl and Simon picked “Epiphany!” out of the shortlist, which worked on many different levels. In a coaching experience, there are many aha! moments. Moments of clarity, of surprise, of inspiration.

As we started to move forward on designing the logo and collateral materials, I wanted every piece to capture that “aha” moment.

As I’ve mentioned before, I like to start with the type. If I can find a typeface that is expressive and works with the name, then in some ways I am already half way there.

In the case of epiphany, I need I wanted something bold and strong with an element of playfulness…

After I take a look at the name set in a number of faces that may or may not work, certain fonts really start to call out to me which I highlight to use as I move to the next stage.

I often sit down brainstorm/sketch visual ideas that are coming to me as well as other words that may lead to or be part of the final logo. Just like the font selection, every element that is part of the logo should express something.

We came back and presented four logo concepts to the clients. I present the logos in black so we don’t get distracted by colours. Like I say, if we can make it work in black, then adding a colour will be easy.

Simon and Cheryl laboured over the decision somewhat but came back with their selection. It was time to add some colour, which I knew would also keep in line with the original idea that every element and design touch should say “aha!”.

As I added colour to the logo and worked on the materials, I could feel it all coming together.

I applaud Cheryl and Simon for trusting in my abilities and letting me provide some solutions that were a little out of the ordinary. But as I showed them a mock up of their business cards, letterhead and envelope and explained how everytime they met someone and passed their card along, they would have the opportunity to tell their story. And watch as they go – “aha!”.

“Working with Idea Design was the best decision we made when deciding to rebrand. John took us through a thorough process that helped translate our work, vision and values into a new identity that we love!” – Simon Geoghegan

Tweaking your logo?

Monday, October 27th, 2008

I saw something this past week that I found quite unsettling and I’m still not sure how I can make sure it never happens again.

I am working with a new client developing some direct mail packs for them. About eight years ago I designed this clients logo on a pro bono assignment through the agency I was working with at the time. Last time I noticed, they were still using the same logo.

In the midst of package development, the client sent over the “new” versions of their logos. The colour had been changed to a lighter blue and a light green (the original was a dark blue). In my books, that was no-no number one for reasons I’ve outlined before.

They also revised the bilingual logo to create an English only version – and by removing the French completely changed the meaning of the logo. Now the logo didn’t mean anything. It looked like some random elements thrown together.

Needless to say, I wasn’t terribly amused. But what can I do? In this situation I was a little more lucky because I now had a new contact with the client and the opportunity to “fix it” – but what about other cases?

I know that some charities can have massive turnovers. I know that often they have no idea where the logo came from or who did it, or even why it was developed as it was.

As a designer, if a client calls and asks me to change/tweak their logo – I tend think “no way”. In the commercial world, it is total taboo to mess with another designers logo.

But in our sector- it seems to be ok, acceptable – expected.

When I design a new logo for a client – I give them every variation that makes sense (2 colour, 1 colour, Black only and reverse out white options) and as well provide them with the common formats (.eps, .jpg, .tif) saved for the Mac and for PC users and tell them – put these in a SAFE place. I also make sure my name, contact info and font and colour information is included in the digital file.

That’s all I can do. I’ve come to accept that when I release the logo to client – it is no longer mine and people can change it at will.

But, how can I protect against this sort of thing in the future?