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    A weekly look at how charities can communicate better with donors through design.

Archive for the ‘direct mail’ Category

Your Money Back Guarantee

Thursday, August 5th, 2010

As a donor of many organizations, I have HAD it.

HAD it.

I am tired of giving donations to causes that either need it, or have asked me, or because I am moved by their work and you know what I hear back?

Nada. Nothing. Zilch!

We are very, very HARD on our clients (just ask them). If you want to work with us, together, you need to respect the people who help you. We have this fancy-schmantzy name for it – we call it “donor centered fundraising”, which to dumb it down, means – you CARE about and FOR your donors. It means you take the time to craft special appeals that your donors will care about – not the same thing you did last year with a new stock image…

It means, you know, treat them like individuals who are doing something VERY special for you.

If you don’t care about your donors, then we want nothing to do with you. And they won’t either.

Here’s what I am proposing – a money back guarantee. Hey – if Sears can do it – you can do it.

If I give a donation to you – and you don’t THANK me, ACKNOWLEDGE my existence, TELL me how I’ve helped, treat me with a bit of RESPECT within – hmm – let’s say 30 days – I can ASK and GET my donation back.

Am I crazy?

You shouldn’t be ordered by the government to do this or brow beated by your peers and colleagues to do it.

But I plead with you, right now – GO FOR IT.

I would give to ANY charity in a heartbeat if they had this guarantee. Who wouldn’t?

I bet the first client I can convince to do it will reap some fantastic benefits.

Do you think you could do it?

ALSO POSTED AT THE Agents of Good blog: please feel free to register there for all of our posts. Thank you!

This is boring…

Tuesday, July 6th, 2010

Ive heard it more than I would like to admit but I’ve had clients tell me my design is boring.

We are paying for 4 colours why aren’t we using them?
Why can’t you cram more photographs in?
Can you add more fonts?
This looks pretty plain…

I’ve wrote before about being appropriate. Did you know that the more design elements we use in a piece detracts from the overall message? Did you know that one of the most boring and esthetically displeasing fonts in the world (no offense Courier) is one of the best for overall comprehension? Readability?

I know… I know… You want it to look interesting so people will read it… People don’t look at boring stuff do they?

Let me tell you something; a good designer can make your ‘thing’ pretty, but a great designer will make sure your ‘thing’ communicates and is understood. You need to realize the more you force a designer to add colours, swooshes, photos, fonts, bars and embellishments, the more you strip the ability of someone to comprehend what you are asking them to do or what you want them to know.

Do not mess with the focus and concentration of your donors. Ask for one thing. Get the point across as quickly and and as simply as possible. Every single design element should be there to help support the message.

Often the things that seem the most boring are the most effective.

PLEASE NOTE: if you are getting this in your email box, first off, thanks for still being a subscriber but i ask that you resubscribe over at http://blog.agentsofgood.org/ where we are publishing new posts. thanks a lot!

Direct Mail Tips from @johnbethel

Tuesday, September 22nd, 2009

I’ve been following copywriter John Bethel for a short while on twitter and recently he has been randomly publishing a bunch of direct mail tips for your next appeal – take a look.

Direct mail letter tip: Tell a real story & weave it throughout your entire letter.

Direct mail tip: Mixing typeset w/handwritten teasers on outer envelope can boost response.

Direct mail tip: For your next No.10 envelope mailing, test using No.11 or No.12 against it.

Direct mail tip: Place the name of the person signing letter above the corner card on carrier envelope in courier typeface.

Direct mail tip: When using No.11 or 12 carrier envelopes, make sure you also use larger carrier window.

Direct mail letter tip: “You” & “Your” most important. And type “I” instead of “we” most of the time. Keeps it a 1-to-1 communication.

Direct mail letter tip: Occasionally use 1-sentence paragraphs for emphasis. Even 1-word paragraphs are great.

Direct mail letter tip: Hook your paragraphs together with “connective” words – ex: And But Then Why – to build & keep reader moving.

Direct mail letter tip: Try using “handwritten” marginal notes in blue or red ink.

Copywriting tip: Read your draft copy ALOUD & anywhere u stumble, revise & smooth it out.

Direct Mail letter Tip: Write about a real live person — NOT just your mission statement or programs.

Direct Mail Tip: When using hand-written copy — be sure to keep it short (hard to read otherwise).

Direct Mail TIP: Giving a deadline date for reply can boost response, but give a believable reason for it.

Thanks John for these great tips. I look forward to doing a part 2!

Just Go Font Yourself

Wednesday, September 2nd, 2009

about_chankOh – maybe that sounds worse than it was I meant it to. Wouldn’t be the first time I suppose.
I wanted to tell you about a great guy who does great things and has helped charities like yours likely raise some serious money. And you’ve probably never heard of him.
His name is: CHANK. Chank Diesel. (#24 on the coolest name ever list.)
Years ago when I was working at Stephen Thomas, we encountered a problem over and over. We wanted the direct mail packs we were doing to look more homemade and handwritten without having to hire or find a bunch of volunteers to spend countless hours getting wrist cramps and writing out donors addresses on outer envelopes.
ENTER CHANK.
Chank creates fonts for a living. Not only that, but Chank has helped me create a number of fonts to use for clients like you!
Check these out:
picture-11picture-12picture-13

Having your handwriting turned into a font allows me to create art that looks like it has really come from the hand of the ED or whoever you want.
huntingtonstyoevb
I’m sure you are starting to get a sense of the possibilities.
And Chank has been gracious enough to make a special deal (only $149 US) for my readers and followers right here: https://www.chank.com/gofontyourself/
Thanks a ton Chank! And keep up the amazing work.
Hopefully once you have your font in hand, you’ll come to me to show you how to use it most effectively!
(And by the way, check out the rest of his font design too!)

Vanilla Sucks: continued

Monday, August 3rd, 2009

vanila icecreamIn the continuing campaign to stomp out status quo, here is an example of how when you toss “the box” that everyone so desperately tries to stay inside, you come up with something brilliant and memorable. But more importantly, so the bean counters stay happy, it also tends to be quite effective.
This is from Gothenburg Homeless Aid’s “return to sender” campaign from two years ago. 25_00927_homeless_envelope
This is from the Epica Awards site: People are a bit more generous around Christmas and tend to give more to those less fortunate than themselves. That’s why Christmas is a very important time for the Gothenburg Homeless Aid, a time when a large proportion of the entire year’s funding is collected.
But what can be done to stand out in the onslaught of mailings and Christmas cards? Actually, we created another Christmas card.
To draw attention to all the people with no fixed abode in Gothenburg we sent out the Christmas cards in envelopes addressed to: “Lasse Persson, a doorway/tunnel/stairwell, Hisingen (a part of Gothenburg)” and wrote the details of the actual intended recipient on the back of the envelope. Obviously the Swedish post office couldn’t find Lasse because he has no real address. The mail therefore had to be returned to the ‘Sender’ address on the back of the envelope with a post office stamp saying ‘Not known at this address’. The yellow label on the envelope not only highlights the fact that there are people in Gothenburg who have nowhere to live. It makes it virtually impossible for the recipient to simply discard it without opening it and seeing what it’s all about.
The Christmas card was sent to 20,000 people in Gothenburg, with account taken of age and annual income, in the days before and after Christmas.
The campaign raised SEK 1.6 million (around EUR 170,000), more than any previous Christmas campaign for the Gothenburg Homeless Aid.

25_00927_homeless_xmascard
Thanks to Jules Brown, an exceptional direct response copywriter from New Zealand. You can read his post here as well if you are interested.
The campaign continues!

Direct Mail Tip #5

Friday, July 31st, 2009

“You”.

Aside from “thanks”, “you” is likely one of the most important words in your direct mail letter. And that’s “you” as in ‘you the donor’. Get out your highlighter folks.

For those of you who might care, here is a quick tutorial on how I produced these video’s this week.

and lastly- Seth Godin speaks very appropriately for this post on why no one cares about – you – they only care about them.